Privacy Policy

Company Name: Huzhou Zhiwang Network Technology Co., Ltd.
Email: service@viorlena.com

Last Updated: August 11, 2026

Viorlena™ is operated by Huzhou Zhiwang Network Technology Co., Ltd. (“Viorlena,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our online store, purchase our products, create an account, communicate with us, or otherwise use our website and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue your use of the Services.

1. Personal Information We Collect

The information we collect depends on how you interact with Viorlena™.

Information You Provide Directly

We may collect information when you place an order, register an account, subscribe to marketing communications, submit a review, request assistance, or contact us. This information may include:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Account login information

• Products viewed, saved, or purchased

• Order and transaction details

• Customer support messages

• Reviews, feedback, or other content you submit

• Marketing preferences

• Any additional information you choose to provide

Payment Information

Payments are handled by authorized payment providers. Depending on the payment method selected, these providers may collect card details, billing information, payment tokens, and transaction authorization data.

Viorlena™ generally does not receive or retain your complete credit or debit card number. Payment providers process this information under their own privacy and security practices.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically through cookies, pixels, log files, software development kits, and similar technologies. This may include:

• Internet Protocol address

• Browser and device type

• Operating system

• Device identifiers

• Approximate location based on IP address

• Referring and exit pages

• Pages and products viewed

• Search activity

• Shopping cart interactions

• Date and time of visits

• Advertising and campaign interactions

• Website performance and diagnostic information

Information Received From Other Sources

We may receive information from service providers and business partners, including:

• Shopify and connected store applications

• Payment processors

• Shipping and fulfillment providers

• Fraud detection and security services

• Analytics providers

• Advertising and marketing platforms

• Customer support providers

• Social media platforms when you interact with our pages or advertisements

2. How We Use Personal Information

We may process personal information for the following purposes:

Providing Our Services

We use personal information to:

• Process and confirm purchases

• Verify and authorize payments

• Prepare, ship, and deliver orders

• Provide tracking and delivery updates

• Manage customer accounts

• Handle returns, refunds, and exchanges

• Respond to product or order inquiries

• Provide customer support

Operating and Improving Our Store

We may use information to:

• Maintain website functionality

• Remember shopping cart selections and preferences

• Understand how visitors use our store

• Troubleshoot technical problems

• Improve navigation, content, and product presentation

• Measure store and campaign performance

• Develop new features and customer experiences

Marketing and Advertising

Subject to your choices and applicable law, we may use information to:

• Send product announcements, offers, and brand updates

• Recommend products that may interest you

• Measure the effectiveness of advertisements

• Build or measure advertising audiences

• Display advertising on other websites or platforms

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.

Safety and Fraud Prevention

We may process information to:

• Confirm customer and transaction authenticity

• Detect suspicious purchases or account activity

• Prevent fraud, misuse, and security incidents

• Protect our customers, business, and service providers

• Enforce our Terms of Service and store policies

Legal and Business Purposes

We may use information to comply with legal obligations, respond to lawful requests, maintain business records, resolve disputes, enforce agreements, and establish or defend legal claims.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

• Contractual necessity: To process an order or provide requested Services

• Consent: For certain marketing, advertising, or cookie-related activities

• Legitimate interests: To operate, secure, analyze, and improve our business

• Legal obligations: To satisfy tax, accounting, consumer protection, or regulatory requirements

• Protection of rights: To prevent fraud or protect the rights and safety of customers and others

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.

4. How We Disclose Personal Information

We may disclose personal information to organizations that help us operate our store and serve customers.

These recipients may include:

• E-commerce hosting and infrastructure providers

• Payment processors and financial institutions

• Warehouses, fulfillment centers, and shipping carriers

• Customer support and communication providers

• Website hosting, maintenance, and security providers

• Analytics and performance measurement services

• Advertising and marketing providers

• Fraud prevention and identity verification services

• Accountants, insurers, auditors, consultants, and legal advisers

We may also disclose information:

• When required by law, regulation, court order, or valid government request

• To investigate fraud, abuse, security threats, or policy violations

• To protect our legal rights or the safety of another person

• In connection with a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction

• When you direct us to disclose information or provide your consent

We do not sell personal information in exchange for money. However, certain advertising or analytics activities may be treated as a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.

5. Shopify and Connected Services

Our online store is hosted through Shopify. Shopify may process information about your visits, device, purchases, and interactions to provide checkout, payment, security, analytics, personalization, and other commerce-related services.

Depending on the store features enabled, Shopify may act as our service provider or may process certain information for its own stated purposes. You can learn more by reviewing the Shopify Consumer Privacy Policy and manage certain Shopify privacy choices through the Shopify Privacy Portal.

Applications or integrations connected to our Shopify store may also process information when necessary to provide their services.

6. Cookies and Similar Technologies

Cookies are small data files placed on your browser or device. We and our service providers may use cookies and related technologies for the following purposes:

Essential Cookies

These cookies support core store functions such as account login, cart management, checkout, payment security, and fraud detection. Disabling them may prevent parts of the website from working properly.

Preference Cookies

These technologies remember choices such as language, location, account settings, and shopping preferences.

Analytics Cookies

Analytics technologies help us understand website traffic, visitor interactions, technical performance, and areas that may need improvement.

Advertising Cookies

Subject to consent requirements, advertising technologies may help measure campaigns, limit repeated advertisements, and provide content based on browsing or shopping activity.

You may manage cookies through our cookie banner, privacy settings, or browser controls. Blocking cookies may affect the availability or operation of certain website features.

Additional information about cookies used by Shopify is available in the Shopify Cookie Policy.

7. Advertising and Privacy Preference Signals

Some advertising providers may collect information about your interactions with our store and other online services to measure or personalize advertisements.

Where required by applicable law, you may opt out of the sale or sharing of personal information or its use for targeted advertising through our cookie controls or data-sharing opt-out page.

Our website may also recognize legally valid browser-based preference signals, such as the Global Privacy Control, where required. Because there is no universally accepted standard for traditional “Do Not Track” signals, our website may not respond to every DNT setting.

8. International Data Transfers

Viorlena™ serves customers in multiple locations. Personal information may therefore be processed in countries other than the country where you live.

Those countries may have data protection rules that differ from the laws in your jurisdiction. Where required, we and our providers use appropriate contractual or legal safeguards for international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete purchases and provide customer service

• Maintain account and transaction records

• Satisfy tax, accounting, and legal obligations

• Prevent fraud and investigate security incidents

• Resolve disputes and enforce agreements

• Support legitimate business operations

Retention periods vary according to the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer required, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include encrypted data transmission, access restrictions, authentication controls, monitoring, and the use of established payment and hosting providers.

No website, transmission method, or storage system can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and should contact us promptly if unauthorized account activity is suspected.

If a security incident affects personal information, we will investigate and provide legally required notifications in accordance with applicable law.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Receive a portable copy of certain information

• Object to or restrict certain processing

• Withdraw previously provided consent

• Opt out of targeted advertising

• Opt out of the sale or sharing of personal information

• Limit certain uses of sensitive personal information

• Appeal a decision regarding a privacy request

• Submit a complaint to a competent data protection authority

To submit a request, email service@viorlena.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. Verification may require information reasonably related to your prior interactions with us. Authorized agents may submit requests where permitted by law, but we may request proof of authorization and identity verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right. Some requests may be limited or denied when an exception applies, including where retaining information is necessary to complete a transaction, comply with law, maintain security, or establish legal claims.

12. Supplemental Notice for U.S. Residents

Certain U.S. state laws may provide eligible residents with additional privacy rights.

During ordinary store operations, we may collect the following categories of personal information:

• Identifiers and contact details

• Customer account information

• Commercial and transaction records

• Internet or electronic activity

• Approximate geolocation information

• Customer communications

• Inferences relating to product interests

• Payment-related information processed by payment providers

We may disclose these categories to commerce platforms, payment providers, fulfillment partners, carriers, security services, analytics providers, advertising providers, customer support services, and professional advisers for the purposes explained in this Policy.

We do not sell personal information for monetary payment. Some disclosures involving advertising cookies or similar technologies may qualify as “sharing,” targeted advertising, or a “sale” under certain state privacy laws.

Where applicable, residents may request access, correction, deletion, or portability, and may opt out of qualifying sale, sharing, or targeted advertising activities. We do not knowingly sell or share the personal information of individuals under 16.

We do not offer financial incentives in exchange for personal information unless the relevant terms and privacy details are presented separately before participation.

13. Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and believe a child has provided personal information to us, please contact service@viorlena.com. We will review the request and take appropriate deletion or restriction measures where required.

14. Marketing Communications

When permitted by law, we may send marketing emails to customers and subscribers.

Our promotional communications are designed to:

• Identify the sender accurately

• Use subject lines that reflect the message

• Provide a clear unsubscribe method

• Process opt-out requests within the period required by law

Unsubscribing from promotional messages does not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, security alerts, or customer service responses.

15. Third-Party Websites

Our store may contain links to websites, social media services, or applications operated by other organizations.

We do not control the privacy, security, or content practices of independent third parties. Before submitting personal information to an external service, you should review its privacy policy and terms.

16. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our Services, technology, business operations, or legal obligations.

The revised version will be posted on this page with a new “Last Updated” date. If a change materially affects how we process personal information, we may provide additional notice where required by law.

17. Contact Us

For privacy questions, data requests, or concerns regarding this Policy, please contact:

Viorlena™
Operated by: Huzhou Zhiwang Network Technology Co., Ltd.
Email: service@viorlena.com