Shipping Policy

Company Name: Huzhou Zhiwang Network Technology Co., Ltd.
Email: service@viorlena.com

This Shipping Policy describes how Viorlena™ prepares, dispatches, and delivers orders. Please review the information below before completing your purchase.

1. Order Preparation

Orders normally require 2–4 business days for verification, product inspection, packing, and carrier handoff.

During holidays, promotional events, and other high-volume periods, preparation may require up to 5 business days.

Business days do not include Saturdays, Sundays, or public holidays. Processing time is separate from the estimated transit time.

2. Shipping Charge

A flat shipping fee of $5.99 USD applies to each order.

The applicable shipping charge will be displayed during checkout before payment is completed.

3. Estimated Transit Times

Delivery estimates begin after the order has been dispatched.

Destination	Estimated Transit Time
United States	10–15 business days
Canada, United Kingdom, and Australia	11–16 business days
Other international destinations	15–20 business days

These timeframes are estimates rather than guaranteed arrival dates. Weather conditions, carrier operations, regional holidays, customs reviews, and address-related issues may affect delivery.

Orders containing multiple products may be shipped in separate packages and arrive on different dates.

4. Shipment Confirmation and Tracking

After your package leaves the fulfillment facility, a shipment confirmation email will be sent to the email address provided at checkout. This message will include the available tracking information.

Please allow 1–3 business days for the carrier’s tracking page to display its first update. A tracking number may be issued before the package receives its initial carrier scan.

If no movement appears after this period, contact us at service@viorlena.com with your order number.

5. International Customs Charges

International shipments may be sent under Delivered Duty Unpaid (DDU) terms.

The recipient is responsible for any customs duties, import taxes, brokerage charges, or local handling fees assessed by the destination country. These amounts are not included in the product price or shipping fee.

Customs authorities may hold a shipment for inspection or request additional information from the recipient. Viorlena does not control customs processing times or locally assessed charges.

6. Address Changes and Cancellations

To request an address correction or cancellation, email service@viorlena.com within 12 hours after placing the order.

Include:

Your order number
The email address used at checkout
The requested correction or cancellation

Requests submitted after an order enters preparation or shipment cannot always be completed. Customers are responsible for checking that the shipping address is complete and accurate before placing an order.

7. Incorrect or Incomplete Addresses

Packages returned because of an incomplete address, incorrect postal code, refused delivery, or unsuccessful delivery attempt may require an additional shipping payment before being sent again.

Viorlena is not responsible for delivery issues resulting from information entered incorrectly during checkout.

8. Packages Arriving with Damage

If an order arrives with visible shipping damage, contact us within 72 hours of delivery.

Please provide:

Your order number
Clear photographs of the shipping package
Photographs of the affected product
A short description of the issue

After reviewing the submitted information, we may arrange a replacement for an eligible item without an additional product or shipping charge.

9. Packages Confirmed Lost in Transit

If the shipping carrier officially confirms that a package was lost during transit, contact our customer service team. After confirmation is reviewed, an eligible replacement will be dispatched without an additional charge.

A delayed tracking update does not automatically mean that a shipment is lost. Carrier confirmation may be required before a replacement can be approved.