Terms of Service

Company Name: Huzhou Zhiwang Network Technology Co., Ltd.
Email: service@viorlena.com

Effective Date: August 11, 2026

Overview

This website and online store are operated by Huzhou Zhiwang Network Technology Co., Ltd. under the Viorlena™ brand. Throughout these Terms of Service, “Viorlena,” “Company,” “we,” “our,” and “us” refer to Huzhou Zhiwang Network Technology Co., Ltd.

These Terms govern your access to and use of our website, online store, product information, checkout functions, customer service channels, and related features collectively referred to as the “Services.”

Our online store uses Shopify’s commerce technology. Purchases made through the store are transactions between you and Viorlena, subject to these Terms and any policies incorporated by reference.

By accessing the Services, creating an account, submitting an order, or otherwise interacting with our website, you agree to these Terms and our Privacy Policy. If you do not accept them, you should discontinue use of the Services.

Section 1 — Eligibility and Account Information

You must be at least the age of legal majority in your place of residence to make a purchase or create an account. If a minor uses the Services through a device or account you control, you are responsible for supervising that use where permitted by law.

You may be required to provide information such as your name, email address, billing details, payment information, and delivery address. Information submitted to the store must be accurate, current, and complete.

You are responsible for:

• Keeping account credentials confidential

• Restricting unauthorized access to your account

• Reviewing activities completed through your account

• Updating information when it changes

• Informing us if you suspect unauthorized account activity

Accounts may not be sold, transferred, assigned, or licensed to another person without written permission from Viorlena.

Section 2 — Website Use

The Services are made available for personal shopping and informational purposes. You may browse products, review store policies, submit orders, and communicate with customer service in accordance with these Terms.

You may not use the Services in a way that damages, disrupts, overloads, or interferes with the operation of the website, checkout, connected systems, or another customer’s access.

We may modify, suspend, withdraw, or restrict any part of the Services when operational, legal, technical, or commercial circumstances require it.

Section 3 — Product Information and Vehicle Compatibility

We aim to present product descriptions, photographs, specifications, colors, measurements, and compatibility information as clearly as reasonably possible.

However:

• Product colors may appear differently depending on screen settings and lighting

• Measurements may have minor production variations

• Packaging or product details may change between production runs

• Vehicle interiors, dimensions, mounting points, and trim designs vary by model and year

• Photographs may include accessories or display items that are not part of the purchase

Before ordering a vehicle accessory, you are responsible for reviewing the product measurements, intended placement, installation method, and stated compatibility.

Products must not be installed or positioned where they interfere with pedals, airbags, seat belts, driver visibility, windows, mirrors, cameras, sensors, vents, emergency equipment, or vehicle controls.

Product availability, specifications, and descriptions may be revised or discontinued without advance notice. We may also restrict quantities or availability by customer, region, or jurisdiction.

Section 4 — Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products. An automated order acknowledgment does not necessarily mean that the order has been finally accepted.

An order is accepted after we successfully review the order information, receive payment authorization, and begin fulfillment. We may decline, hold, modify, or cancel an order for reasons including:

• Product unavailability

• Incorrect pricing or product information

• Payment authorization failure

• Suspected fraud or unauthorized activity

• Delivery restrictions

• Quantity limitations

• Violation of these Terms

• Legal or regulatory requirements

If an order is declined or canceled after payment has been collected, the applicable amount will be returned to the original payment method.

Please review product selections, quantities, billing details, and shipping information before submitting an order. Requests for changes or cancellations should be emailed to service@viorlena.com within 12 hours of purchase, but completion cannot be promised after processing begins.

Products purchased through the store are intended for personal or household use unless we expressly agree otherwise in writing. You may not purchase products for unauthorized resale, commercial export, or unlawful distribution.

Section 5 — Prices, Taxes, and Payment

Unless another currency is displayed during checkout, prices and transactions are processed in United States Dollars (USD).

Prices, promotions, discount codes, and product availability may change without advance notice. The price applicable to your purchase is the amount shown when the order is submitted and confirmed.

Unless expressly included, listed prices do not cover:

• Shipping charges

• Sales, use, or similar taxes

• Customs duties

• Import taxes

• Brokerage charges

• Local handling fees

You agree to provide accurate billing and payment information and confirm that you are authorized to use the selected payment method.

Payments may be processed through PayPal, Shopify-supported services, card networks, banks, and other authorized providers. Available options will appear during checkout.

Promotions may have separate eligibility requirements, time limits, product restrictions, or redemption conditions. If promotion-specific terms conflict with these Terms, the promotion-specific terms will apply to that promotion.

Section 6 — Shipping and Delivery

Processing times, shipping charges, delivery estimates, tracking procedures, customs information, and shipment-related requirements are described in our Shipping Policy.

Delivery dates are estimates and may be affected by:

• Carrier operations

• Customs inspection

• Regional holidays

• Weather conditions

• Address errors

• Transportation interruptions

• Events outside our reasonable control

We are not responsible for delays caused solely by a carrier, customs authority, or an event that we could not reasonably control.

Ownership and shipment risk will transfer only to the extent permitted by applicable law. Nothing in this section limits mandatory consumer rights that cannot legally be excluded.

Section 7 — Returns and Refunds

Returns, damaged-item reports, exchanges, and refunds are handled under our Return and Refund Policy.

A customer must request return authorization before sending a product back. Packages returned without authorization or sent to an unapproved address may be refused or delayed.

Nothing in our commercial return policy removes statutory rights available under applicable consumer law.

Section 8 — Intellectual Property

The Services and their contents—including brand names, logos, photographs, graphics, product descriptions, page layouts, videos, designs, icons, and written materials—belong to Viorlena, its affiliates, or its licensors and are subject to applicable copyright, trademark, and intellectual-property laws.

You may use the Services for personal, noncommercial shopping purposes. Without prior written authorization, you may not:

• Reproduce or republish store content

• Modify or create derivative versions of our materials

• Distribute product photographs or written content

• Use our branding in advertising or product listings

• Copy the layout or visual presentation of the store

• Download content for resale or commercial publication

• Remove ownership notices from any material

No license or ownership right is granted to you except for the limited personal-use permission expressly stated in these Terms.

Viorlena names, logos, product names, designs, and related brand elements may not be used in a manner that suggests endorsement, affiliation, or authorization without written consent.

Section 9 — Shopify Platform Relationship

Shopify provides technology used to host and operate portions of the Services. Shopify is not the seller of Viorlena products and does not become a party to ordinary purchases made from our store.

Viorlena remains responsible for its products, order fulfillment, customer communication, returns, refunds, and store policies. Questions or claims relating to a Viorlena purchase should be directed to us rather than Shopify.

To the extent permitted by law, Shopify and its affiliates are not responsible for the products sold by Viorlena or for disputes arising solely from transactions between Viorlena and its customers.

Section 10 — Third-Party Services and Optional Tools

The Services may provide access to functions, payment services, shipping tools, analytics features, or other resources operated by third parties.

We may not control or continuously monitor those external services. They may be provided according to separate terms and privacy practices established by their operators.

Your use of a third-party service is voluntary. Before using it, you should review the provider’s applicable terms, fees, restrictions, and privacy practices.

We may introduce additional features, integrations, or resources in the future. Unless separate terms are presented, those features will be treated as part of the Services and governed by these Terms.

Section 11 — External Websites

Our website may include links to websites or resources operated by other companies. These links may be provided for convenience and do not necessarily indicate endorsement.

We are not responsible for the availability, accuracy, content, policies, products, or practices of an external website. If you leave our website, your interaction with the external service is governed by that provider’s terms.

Questions concerning products, services, or content supplied by another company should be addressed to that company.

Section 12 — Privacy and Data Processing

Personal information submitted through the Services is handled according to our Privacy Policy.

Because the store uses Shopify technology, Shopify and other service providers may process certain information to operate checkout, payment, fraud-review, hosting, analytics, and related store functions.

Information may be processed in countries outside your place of residence, subject to the applicable privacy notices and contractual arrangements.

By using the Services, you acknowledge that you have had the opportunity to review our Privacy Policy and any relevant third-party privacy disclosures presented during your interaction with the store.

Section 13 — Reviews, Suggestions, and Other Submissions

If you submit a product review, photograph, suggestion, idea, comment, proposal, or other material to us, you retain any ownership rights that applicable law gives you.

You grant Viorlena a nonexclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display the submitted material for store operation, customer service, marketing, and product-development purposes.

You confirm that:

• You created the submitted material or have permission to provide it

• The submission is accurate to the extent it states facts

• Any incentive or compensation connected to the submission has been disclosed

• The content does not violate another person’s rights

• The content does not contain unlawful material or malicious code

We may review, refuse, edit, or remove submissions that violate these Terms or applicable law. We are not required to keep unsolicited submissions confidential, pay compensation for them, or provide a response.

Section 14 — Corrections and Store Updates

Store content may occasionally contain typographical mistakes, incomplete information, technical errors, or outdated details involving:

• Product descriptions

• Prices

• Promotions

• Availability

• Shipping charges

• Delivery estimates

• Product measurements

• Compatibility information

We may correct or update such information when identified. If an error materially affects an order that has already been submitted, we may contact you, adjust the order with your agreement, or cancel and refund the affected transaction.

Section 15 — Prohibited Conduct

You may use the Services only for lawful purposes.

You must not use the website or its connected systems to:

• Violate applicable laws or regulations

• Infringe intellectual-property or privacy rights

• Submit false, deceptive, or misleading information

• Harass, threaten, impersonate, or defame another person

• Upload viruses, malware, or harmful code

• Attempt unauthorized access to accounts or systems

• Collect personal information about other users without authorization

• Send spam, phishing messages, or unauthorized advertising

• Scrape, crawl, copy, or extract content through unauthorized automated means

• Interfere with checkout, payment, hosting, or website functions

• Circumvent technical restrictions or access controls

• Reproduce or commercially exploit the Services without permission

• Use the Services in connection with fraud or malicious activity

We may restrict or terminate access when we reasonably believe a user has violated these requirements.

Section 16 — Suspension and Termination

You may stop using the Services at any time.

We may suspend, restrict, or terminate access to some or all of the Services when:

• These Terms have been violated

• Fraudulent or unlawful activity is suspected

• Continued access creates technical or operational risk

• Payment obligations remain unpaid

• We are required to act by law or a service provider

• The Services or relevant feature is discontinued

Termination does not remove obligations or liabilities that arose before termination.

Provisions concerning intellectual property, submissions, payment obligations, disclaimers, limitations of liability, indemnification, governing law, and other provisions intended to continue will remain effective.

Section 17 — Disclaimer of Warranties

The Services and website information are provided on an “as available” basis, except where we expressly state otherwise.

To the extent permitted by law, we do not promise that:

• Website access will always be uninterrupted

• Every error will be corrected immediately

• All features will remain available indefinitely

• Information will be free from every omission or technical issue

• Products will meet preferences that were not included in the product description

Any warranties, conditions, or guarantees that cannot legally be excluded remain unaffected.

Product-specific warranties, if offered, will be described on the applicable product page or in documentation supplied with the item.

Section 18 — Limitation of Liability

To the fullest extent permitted by applicable law, Viorlena and its affiliates, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services or products purchased through the store.

This may include loss of profits, revenue, business opportunity, data, goodwill, or anticipated savings.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where exclusion would be unlawful, including liability arising from fraud, intentional misconduct, or other non-excludable obligations.

Section 19 — Indemnification

To the extent permitted by law, you agree to compensate and defend Viorlena, its affiliates, service providers, licensors, officers, employees, and contractors against third-party claims, losses, liabilities, and reasonable legal expenses arising from:

• Your material breach of these Terms

• Your unlawful use of the Services

• Your infringement of another party’s rights

• Content you submit through the Services

• Fraudulent or malicious conduct connected to your account

This obligation will not apply to the extent a claim results from Viorlena’s own unlawful conduct.

Section 20 — Severability

If a court or other competent authority determines that part of these Terms is invalid or unenforceable, that portion will be interpreted or limited as necessary to make it enforceable where possible.

If it cannot be preserved, it will be separated from the Terms. The remaining provisions will continue in effect.

Section 21 — No Waiver and Entire Agreement

A delay or failure to enforce a provision does not waive the right to enforce it later.

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, Payment Policy, and any additional conditions presented during checkout, form the agreement governing your use of the Services.

They replace earlier communications or versions concerning the same subject matter, except where applicable law requires otherwise.

Headings are included for convenience and do not change the interpretation of any provision.

Section 22 — Assignment

You may not transfer your rights or obligations under these Terms to another party without our prior written consent.

We may assign or transfer our rights and obligations as part of a merger, restructuring, asset transfer, business sale, service-provider arrangement, or similar transaction, subject to applicable law.

Section 23 — Governing Law and Consumer Rights

These Terms are governed by the laws applicable in the jurisdiction where Huzhou Zhiwang Network Technology Co., Ltd. is registered, without applying conflict-of-law principles that would require another jurisdiction’s law.

Any dispute will be submitted to a court or authority having jurisdiction under applicable law.

If you are a consumer, nothing in this section removes mandatory rights or remedies available under the laws of your usual place of residence.

Section 24 — Changes to These Terms

We may revise these Terms to reflect changes in:

• Store operations

• Products or Services

• Legal or regulatory requirements

• Payment or fulfillment arrangements

• Shopify or third-party features

• Business structure

The current version will be posted on this page with an updated effective date. Material changes will be communicated when required by applicable law.

Continued use of the Services after revised Terms take effect constitutes acceptance where permitted by law.

Section 25 — Contact Information

Questions concerning these Terms may be sent to:

Company Name: Huzhou Zhiwang Network Technology Co., Ltd.
Email: service@viorlena.com